What to Expect: Our Customer Experience Commitment

Saturday, March 16th, 2019 by Ben Bates

Basement Waterproofing Company Windsor Sarnia Chatham London Kent 12We pride ourselves on our dedication to excellent customer service. From your initial contact with Advanced Basement Systems to our follow-up questionnaire and post-service inquiries, we’re committed to giving each customer one hundred percent, one hundred percent of the time!

Here’s a little bit about what you can expect from Advanced Basement Systems:

When you call during business hours, you’ll speak directly with a skilled team member, a real person who lives, works and plays in southwestern Ontario.

We’ll arrange an appointment at your convenience. Some of our inspectors even work evenings and weekends, and the inspection and quote are complimentary. All of our inspectors are thoroughly trained in not only our industry-leading products and services; they also have the experience necessary to identify the cause of your problem.

Once your appointment has been set, you’ll receive a package in the mail containing the biography of your inspector, detailing their experience and included their photo so you’ll know who exactly will be at your door come appointment time. We invite you to get to know our Advanced Basement Systems team.

Included in this package is a book related to your unique basement, crawlspace or foundation problem. These books are very detailed, as we feel an educated customer will make the decision that is the best for them.

Your inspector will arrive on time and will be professional in appearance with a respectful disposition.

Our inspections are very thorough, listening to and addressing your concerns. Your inspector will take detailed notes and many photographs. The inspector will help further educate you during the inspection; empowering you to make an educated and confident decision.

Your inspector will systematically review the recommended options for a permanent solution to your basement, crawl space or foundation problem.

Your inspector can explain financing options for your budget, in a pressure-free manner.

If you choose to proceed with Advanced Basement Systems, our installation or service department will contact you shortly to arrange a convenient time to begin your project.

See what your family, friends and neighbours have to say about Advanced Basement Systems; please feel free to review our testimonials.

For more information or to arrange your inspection, please call: 1-866-277-1277 or click here to submit an online for your free estimate.

We appreciate your consideration of Advanced Basement Systems for a permanent solution to your basement, crawl space or foundation issue.

About the author

Ben Bates

Ben Bates lives in the Chatham-Kent area and has been involved in the basement, crawl space and foundation industry since 2008. He has a passion for improving homes the right way and knows what it takes to waterproof, encapsulate or stabilize homes in Ontario. He assists with over 900 projects per year.

our service area

We serve the following areas

Our Locations:

Advanced Basement Systems
23576 Prince Albert Road
Chatham, ON N7M 5J7

Advanced Basement Systems
199 Exeter Rd Unit E
London, On N6L 1A4
Coverage Area: Southwestern Ontario