Testimonials for Advanced Basement Systems

Adele Would you please forward this Email to your President as it pertains to the outstanding manner in which everyone at Basement Systems performed from the moment I picked up the telephone and talked to You.  To the President of Basement Systems Southern Ontario Division. Dear Sir, As a result of seeing Basement Systems  advertising on Television I called your office to set up an appointment to have a representative come to my house in London and provide an evaluation of my problem. The first person I talked to was Adele who first listened to my dilemma and then with a great deal of patience took me through the various steps that Basement Systems could provide summing up by offering to send Dan Clancy to my house who would provide an evaluation and a price to resolve the problem. Adele was terrific and what a pleasure it was to talk to a real live person when I first called rather than machine. Next Dan arrived promptly  and together we reviewed  my basement problem after much discussion it was decided that we would only WaterGuard one wall and run a channel through my workshop to the nearest sump pump.I would add that Dan very diplomatic suggested that although this option may well work for complete peace of mind that I might be wiser to do all the outside walls of this particular basement area.The contract was duly signed for the one wall and Dan was on his way. Having slept on Dan`s suggestion I decided he was so totally correct so I called Adele explained the situation she again was wonderful nothing was too much trouble and she organized Dan to come back which he did we rewrote the contract  and he explained exactly what each step would be. Again a credit to your organization.  On October 19th just after 9.00am as promised Justin and Kevin arrived.After introductions and I might add Justin new my first name and that of my wife`s which impressed me right off the bat.Justin and Kevin quickly reviewed the situation put down drop mats put on the airduct dust extractor and in no time at all were hard at it. Frankly I thought it would take them atleast two days to do the job.I was not even close. By 4:30pm the job was complete. Everything cleaned up.They were amazing young men. Polite Competent and knew exactly whattheir task was.In conclusion I was extremely impressed with every step of the operation and would wish to express my sincere thanks to Adele, Dan, Justin and Kevin for truly a job well done and my warmest congratulations to you Mr President for running such a fine Corporation it was a pleasure doing business with Basement Systems and I would not hesitate to recommend your Firm to others.Yours sincerelyMichael Mears

Very satisfied with job done. Excellent inspector and office staff. Chose you for the history of the company and product line presentation.

Dan gave great service and Kevin's crew were very careful and didn't create as much dust as I expected. Would certainly recommend this company.

Very satisfied with the job. Tom was pleasant and informative while Joel did his job and clean up nicely. He also explained what he was going to do. Very efficient office staff.

Very helpful office team. Kevin was excellent. Very thorough. Chose you because our friend had a good report.

Very satisfied. Installers went above and beyond to help. very good office staff and Adam was fine. Good cleanup.

I just wanted to pass on to you how happy we are with the work by your crew of Justin and Kevin today.  They are a credit to your company!  Their work was great, efficient and they cleaned up nicely.  And Justin gave me a quote on a battery backup sump system. Which I will be ordering from you shortly! Kudos to the guys! Many thanks, it is nice to work with good companies! All the best.

Ray Bates thank you for making this horrible experience with our parents house so much easier to deal with. Your professionalism and compassion shone thru when this family was falling apart. You have a great team of young men Justin Fysh that work very hard. Thank you SO much for a job well done!

Very neat and careful installers. Office staff were very accommodating and professional. Dan the inspector is friendly and knows his job and product line in depth. Thanks for looking after our request for installation and doing a super job.

Impressed with the efficiency, work done quickly and well, very knowledgeable about the work being undertaken and cleanup was very professionally done.

Dear Mr Bates Several months ago, as your records will indicate, we decided to have a relatively minor repair done to install a drain in our basement. We were impressed with your efficiency including an excellent clean-up after the repair was completed. Recently my wife and I decided to have a more major renovation of our basement,as at certain times of year, the poor sump pump works non stop for hours at a time. Again your affable knowledgeable sales representative, Dan Clancy advised us not only what was needed but what was not needed. We agreed and your crew of Shawn Lowe and Bryce Boynton arrived and started to work. In our 45 year occupancy of our 150 year old home we have had many additions and renovations but we cannot remember anyone working as hard as Shawn and Bryce. In 3 days they accomplished what I would have thought would have taken more than a week. This involved carrying buckets of cement and gravel up 2 flights of stairs from an old basement with very low ceilings. During this time they remained pleasant and helpful even to doing repairs they noticed which were not included in the original quote. Congratulations Mr. Bates on having such an organized, efficient and hard working staff. Edward H Leavens

We have already recommended your products to friends & family. We look forward to our Thermal carpet install.

The guys worked from the time they came until the job was done. Nice neat job in basement! Thought your workers were great!

Very pleased with the design and the job.

I was so pleased with the crew and staff would recommend them to anyone. They spoke to me by name and were so polite they went out of their way and repaired a PVC pipe for me at the same time. Thanks guys.